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What
does "BPRocs" stand for?
Bullock
Professional ROES Order Creation System
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What do I need to do to
begin using BPRocs?
Visit our
Get
Started page and choose the BPRocs most suited for you.
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How much does BPRocs
cost?
There is no
cost to Bullock Professional lab customers.
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Do I need a program CD
and how do I keep BPRocs up to date?
BPRocs installs easily from the internet.
Each time the software is launched it will automatically update with the
latest features.
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Does BPRocs eliminate
filling out paperwork when placing lab orders?
Sure does. Since your order is completed online, no
further paperwork will be needed. A detailed summary of your order
will be enclosed with your order.
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How is my order sent?
After reviewing your order, you can send it
via a secure connection on the internet, save and send it later,
or even schedule your order to
go later in the day (or at night).
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How will I know that
you received my BPRocs order?
After your order and images are
received and parsed into Bullock Professional darkrooms, an email will
automatically be sent back. The email will have the lab's Order
ID# and a summary of what was ordered. If you do not receive an
email within 2 hours from completion of the upload, check you email's
Spam folder and mark our emails as "not spam". If you still don't
have your order acknowledgement email, DO NOT RESEND the order until you
have spoken with our customer service folks.
Contact
Us
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Can I change my order
after it's been sent?
No. It's important to review your order before
sending as a request to make changes. Once your order is completed
sending it is automatically processed and cannot be changed. If you're
unsure about something on your order, it's important to
Contact Us
before starting to send your order!
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I
don't see my
'OPTIONS' Window?
The BPRocs
'OPTIONS' window is a very important window since it shows all of the
options for the particular product you're ordering.
First, be sure
your Options Palette Window is showing- Click the Options button,
then Show Options Palette.
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If
your 'OPTIONS PALETTE' window still isn't appearing as it should, your
video settings may have recently changed.
To correct this issue-
1) FIRST- CLOSE YOUR BPROCS
2) Go into your 'Documents and Settings'/User Folder. This
is usually located under your Local Disk (C:) drive.
3) Locate and open the
.BullockPro folder
4) Carefully remove only the file named
BullockPro.properties
5) Close your Explorer Window
6) Relaunch BPRocs from your desktop icon.
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My BPRocs icon disappeared from my desktop, how can I reinstall it?
Sometimes when Java installs an update, it causes
the BPRocs icon to disappear from your desktop. To reinstall it
simply -
- Click on 'Start'
then 'Run'
- For Windows XP users (Java 1.5 update 6+) type in javaws.exe
(then press 'OK')
(For Windows Vista users [Java 1.6 update 1 +], type in javaws -viewer
- then press 'OK')
- Right click on the 'B' icon for Bullock Professional, choose 'Install
Shortcuts'
- Close Java.
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How
do I "right click' on a MAC?
To
'right-click' hold down the MAC Control Key. On the desktop,
Control-click to bring up the menu.
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I'm
having an issue with ordering, where can I get help?
Generally if BPRocs (ROES) isn't working like you think it should, your
"cache" or Java needs to be updated.
Click Here
to learn how.
